Service Intelligence Labs
Pillar 01

AI search visibility. See where your business shows up when buyers ask an answer engine instead of Google.

0690-second diagnostic

Where are you stuck in the loop?

Five questions. Pick the answer that stings most. We'll name the phase that's holding you back and the next three things to do about it.

0 / 5 answered

01How does last week's performance reach you?
02Ask three leaders for the single most important number. What happens?
03When something goes wrong, how fast do you know why?
04What does your operating rhythm look like?
05How much of the business still routes through the founder?

Answer all five questions to see your result.

Every phase, and what to do next

The five phases in full.

01

Collect

Learn the business, build the prompt set

We map the customer journey before we track a prompt. The result is a set of more than 350 real buyer questions, grouped by intent and monitored every day.

  1. 01Write a one-page inventory of every source your numbers come from today.
  2. 02Pick the five metrics leadership actually uses and define each one in a sentence.
  3. 03Automate the single report that costs the most manual hours per month.

02

Own

Baseline against competitors

We measure the opening share of voice against named competitors. This shows where the company appears, where it ranks, and where it is absent.

  1. 01Take your most volatile metric and build a driver tree behind it.
  2. 02Assign one named owner to each top-level outcome — not a committee.
  3. 03Add a 'why did this move' line to every recurring report.

03

Align

Fix the definitions and the language

We fix how the business describes itself. Prompt classes stay separate, and every score in the dashboard has one written definition.

  1. 01Freeze one shared KPI set and publish the definitions where everyone can see them.
  2. 02Kill the competing reports; keep one source of truth.
  3. 03Run one leadership review off that single scorecard for a full month.

04

Design

Build the dashboard

We build the view your team uses to track visibility. It reports share of voice by engine and sentiment on every brand mention.

  1. 01Map who needs which number, on which day, to make which decision.
  2. 02Rebuild reporting around those moments instead of around the data you have.
  3. 03Document the three processes that break most often as SOPs.

05

Execute

Close the gaps, measure the change

We rank the gaps by cost, assign an owner, and write the page briefs. Then we measure the same prompt set again and feed the result back into Collect.

  1. 01Start a decision log: decision, owner, date, expected effect.
  2. 02Put a standing 20-minute follow-through slot in the weekly cadence.
  3. 03Review last quarter's decisions against what actually happened.